(And anyone with a shopfront should have an online shop)
The three key legal documents are:
- Sales Terms and Conditions: These apply to every customer. These need to cover practical information, including purchase, ordering and delivery. If you sell to consumers, then the terms need to address the mandatory consumer guarantees under the Australian Consumer Law, including a repair, returns and refund policy. Well-drafted terms also protect your business interests, with a disclaimer and limitation of liability, setting out your maximum liability and what you are not liable for. For example, you are not liable to refund or repair a product that has been used contrary to instructions.
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