This incident brought to the forefront how exposed we are in todays information society to our information being used and obtained without our consent. Being a thoughtful and responsible business, we've decided that part of our regular blog should be in educating our customers about what to be mindful of and how to avoid being scammed and have their information stolen.
Uber is an organisation that provides a taxi service where you can track the car coming to you. We may have even recommended trialing it in an older blog. It's come to our attention that Uber's android app is literally malware.
What is malware for those of you that don't know.
Malicious software Malware, short for malicious software, is an intrusive program that fraudsters try to install on your computer or device. Malware, such as a virus or Trojan, can disrupt or slow down operation, gather personal and financial details, extract funds or perform other fraudulent activities under your name.
Malware is usually sent as an attachment to emails claiming to be from a trusted source, or disguised as genuine software.
What to do if you think you have malicious software:
Trust your instinct if something feels suspicious. If it doesn't look quite right:, err on the side of caution and assume it's not right.
'ASSURE' yourself and stay 1 step ahead of the fraudsters:
- Abort what you are doing - close the browser or exit the app
- Seek security software updates
- Scan your PC/Device to remove threats
- Use another device, check for anomalies and payment history
- Report any suspected fraud immediately
- Enquire further if in doubt.
Some ways to spot a malware infection
- Unusually slow loading of pages or the appearance of strange error, pop-up or “Please Wait” messages
- Incorrect SMS Protect payment confirmations
- Requests for personal information like credit card details, phone numbers or drivers licence
- Unfamiliar banking processes such as requests to verify payments, enter SMS or token codes where you did not add payee(s)
- Unusual changes to the Online Banking pages, e.g. displaying upgrade or 'under maintenance' messages
- Irregular webpage layout such as missing fields or additional buttons.
The above is from our friends at Westpac. In the case of Uber I would remove the app from your smart phone, whether you're a Android or IOS user. I trialed their service once and ended up hailing a cab. My question to you is why would you use a company that doesn't deliver what it promises and steals your information in the process.